Need even faster support? Learn more about the available FortiCare Technical Support services options and program. For critical situations, please first create a ticket through the support portal to attach diagnostic information and then call us using the above contact numbers for immediate attention.
Some toll-free numbers have special dialing instructions and may not be available from all mobile phones.įortiCare Support: Technical Assistance Centerįor Technical Assistance, please proceed to the FortiCare support portal where a support engineer is ready to assist you. If the FortiManager system’s Unregistered Device Options do not allow service to unregistered devices, add your devices to the device list, or change the. Fortinet has lagged competitors in this area, but recent. See your device documentation for more information on registering your products. Without direct vendor support, customers are dependent on the quality of their channel partner. Manage FortiGate Cloud 2.0 account and Sandbox settings. Register your devices with Fortinet Customer Service & Support and enable the FortiGuard service licenses.
Menu icon: Use the menu icon to collapse or display the left pane, which displays other configuration options. These report configurations are available for all deployed devices. FortiGate quick selection menu: Select a FortiGate from the dropdown list to access it. See Sandbox.Ĭreate and alter report configurations and their settings. View the scan results from files that Sandbox submitted to FortiGuard for threat analysis. Name: Email: Please provide following information to start a chat. Please complete the following information and click Continue to start your Chat session. View a centralized inventory of all FortiGate and FortiWifi devices. CUSTOMER SERVICE & SUPPORT Web Chat Web Chat Request. The widgets provide information about the devices that your FortiGate Cloud 2.0 is managing. The following describes the portal options available from the left pane:ĭashboard displays a variety of widgets. You can use the dropdown list to switch accounts or view account settings.įrom the left pane, you can access other options including inventory, Sandbox, analytics, and configuration features. Toggle between light and dark modes for displaying FortiGate Cloud 2.0.ĭisplays the current logged in user. Advanced Support options to align with your operations. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version of the publication shall be applicable.
FORTINET SUPPORT OPTIONS FULL
1000+ Fortinet technical and operational service experts on staff globally. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. RADIUS server shared secret maximum 116 characters (special characters are allowed). IP address or FQDN of the primary RADIUS server. We keep all of our links up to date at all times. Select another region to access FortiGate Cloud 2.0 in. Support calls answered in less than five minutes, on average, 24 hours a day. Select to enable RADIUS server configuration or deselect to disable. Are you trying to login to Trustsu The easiest way to do that is to use the official links that we have provided in this post. Use the menu icon to collapse or display the left pane, which displays other configuration options.Īccess Fortinet support options, such as contacting the Fortinet support team.
Select a FortiGate from the dropdown list to access it. The estimated downtime will last 4 Hours, from 4 PM PST to 8 PM PST (PST). The widgets provide information about the devices that your FortiGate Cloud 2.0 is managing, such as how many FortiGates have subscriptions, and the current FortiSandbox URL threat database version.įrom the banner, you can access options including the following: The Dashboard > Devices page displays a variety of widgets. You can switch regions and access FortiGate Cloud 2.0 documentation from the ? icon on the FortiCloud banner at the top of the page. After upgrading to FortiGate Cloud 2.0, go to to access FortiGate Cloud 2.0.Īfter you log in, the FortiGate Cloud 2.0 portal displays the Dashboard > Devices page.
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